Shipping Policy

Shipping

We deliver products using 3rd party freight companies to your specified location. Shipping costs are determined by the size and weight of the product and the delivery location.

Delivery times are generally between 8:00 am and 5:00 pm, Monday – Friday.

If a person is not present at the specified location, the courier will take the goods to the closest depot from your address.

The goods will remain there for a maximum of 5 days. If you do not collect the goods within 5 days, they will be sent back to our warehouse and return postage costs are at your expense.

If you apply for redelivery, the postage cost are at your expense.

If we use leave safe home deliveries, you are agreeing that you cannot request the driver to ring  you prior to delivery and the driver leaves the goods in a safe area if you are not at home.

If your consignment is lost or damaged after confirmation of leave safe (“Driver POD” or system “Delivered” status), we take no responsibility for that. 

Dispatch

Orders are dispatched on the same or next business day after receiving payment. Before we send products out, we inspect products  to make sure that there is no damage or no broken or  no faulty with products. Shipping times are estimated at between 1 and 7 business days depending on your location. If you have any other shipping problems, please call us on (03) 9357 5865 or email us on info@victoriantoolboxes.com.au.